Newsgroups: php.internals
Path: news.php.net
Xref: news.php.net php.internals:3457
Mailing-List: contact internals-help@lists.php.net; run by ezmlm
To: Olivier Hill <ohill@php.net>
Cc: internals@lists.php.net
In-Reply-To: <3F1608B9.8090004@php.net>
References: <19cwDU-1uwCY40@fmrl09.sul.t-online.com>
	 <1058400246.5120.2.camel@hasele>  <3F1608B9.8090004@php.net>
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
Message-ID: <1058435189.1407.8.camel@hasele>
Mime-Version: 1.0
Date: 17 Jul 2003 05:46:30 -0400
Subject: Re: [PHP-DEV] MySQL problems
From: sterling@bumblebury.com (Sterling Hughes)

On Wed, 2003-07-16 at 22:23, Olivier Hill wrote:
> Sterling Hughes wrote:
> > Just don't reply.
> > 
> > -Sterling
> 


> Kind of rude... We should a *least* have an auto-reply directing to a
> "closed bug" report telling users to use the system libmysql. I had
> *absolutely* no problems compiling with mysql, but that's because I did
> know that it wasn't bundled anymore.
> 



Not rude at all.  A user comes to you, without ever meeting you, asks a
question, some of your time, often in an unpolite manner and its rude
not to reply?  Please.

If you respond to users (that you don't know), its just going to give
your life unnecessary aggravation.  Just pipe to /dev/null and be done
with it, they'll find their answer elsewhere.

For example, when I started responding "I charge 120 USD p/h for
technical support, and I would be glad to help you."  It was amazing how
many users responded back, usually within 5 minutes, "nm found it on
Google." Apparently 5 minutes of my time to respond, is worth 5 less
than 5 minutes of their time to search on google.  The others didn't
respond at all btw.  PHP Developer's are not your or anybody's personal
support desk.  If we do answer, be grateful, buy us something from our
wishlist, most times we just did you a big favor.

If we don't, please don't call us rude.  You've never done anything for
us, nor do you even know us.

-Sterling

-- 
"Backups are for wimps. Real men upload their data to an FTP site and
have everyone else mirror it." 
    - Linus Torvalds